Refund Policy

This Refund Policy applies to all purchases of advisory, consulting, and information services (“Services”) from Werrise Digital Ltd. Please read it carefully before completing a purchase.

1. Your 14-Day Right to Cancel (UK Consumers)

If you are a consumer (an individual buying for purposes outside your trade, business or profession), you have the right to cancel your order within 14 days of purchase without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email support@wealwaysrise.com with your order reference.

If you ask us to start the Service within the 14-day period, you agree to pay for the Service provided up to the point you cancel, in proportion to the full price, and we will refund the remainder. If the Service has been fully performed within the 14 days at your request and with your acknowledgement, the right to cancel is lost once it is complete. Business customers are not covered by this section.

2. General Principle

Because our Services involve the delivery of professional expertise, time, and proprietary intellectual work, all fees are generally non-refundable once work has commenced. We are committed to delivering high-quality outcomes, and we will work with you to resolve any concerns before a refund request becomes necessary.

3. Pre-Commencement Cancellation

This section does not apply where Section 1 (your 14-day right to cancel) gives you a more favourable outcome.

If you cancel an engagement before work has commenced (i.e., before the kick-off call or delivery of any materials):

• Cancellations made within 48 hours of purchase are eligible for a full refund.
• Cancellations made after 48 hours but before commencement are eligible for a refund minus a 10% administrative fee.

4. Post-Commencement Cancellation

Once work has commenced, fees are generally non-refundable. However:

• If we are unable to deliver the agreed scope of Services through our own fault, you will receive a pro-rata refund for undelivered work.
• If you cancel mid-engagement, you will be invoiced only for the work completed to date, and any prepaid balance for undelivered work will be refunded.

5. Retainers and Custom Engagements

For retainers or custom engagements agreed in writing, the notice period, billing and cancellation terms in your proposal or order confirmation apply. Unless it says otherwise, you may cancel by emailing support@wealwaysrise.com, and cancellation takes effect at the end of the current billing period. We do not refund partial periods, except where required by applicable law.

6. Unsatisfactory Deliverables

We stand behind the quality of our work. If you believe a deliverable does not meet the agreed brief, please contact us within 7 days of delivery and we will revise the work at no additional cost. If after revision the deliverable still fails to meet the agreed brief, we will discuss an appropriate remedy, which may include a partial or full refund at our discretion.

7. Non-Refundable Items

The following are not eligible for refund:

• Completed deliverables that meet the agreed scope and quality standards
• Third-party costs incurred on your behalf (research databases, filing fees, etc.)
• Rush or expedited delivery fees
• Services where delivery has been delayed due to your actions

8. How to Request a Refund

To request a refund:

• Email support@wealwaysrise.com with the subject line “Refund Request — [your order reference]”
• Include your name, order reference, and reason for the request
• We will acknowledge your request within 2 business days and provide a decision within 5 business days
• Approved refunds are credited back to the original payment method within 5–10 business days depending on your card issuer

9. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Most disputes can be resolved quickly and amicably. Initiating an unwarranted chargeback may result in suspension of your account.

10. Statutory Rights

This policy does not affect any statutory rights you may have under applicable law, including rights under the Consumer Rights Act 2015 where applicable.

11. Contact

For refund enquiries, contact support@wealwaysrise.com or visit our Support page.